Refund and Cancellation Policy


Fee Information


Cancellation, Reschedule and Refund

As an internet psychological wellness stage, MotivatedSteps endeavors to supply the client with the finest conceivable benefit in arrange to boost client fulfilment. Keeping that in intellect, MotivatedSteps’s cancellation and discount approach guarantees the most elevated conceivable adaptability for the user.

The client has the adaptability to


Session Reschedule

Reschedule by the User

MotivatedSteps gives the client with the adaptability to reschedule their sessions to a afterward time.

Any rescheduling ask will be handled based on the time at which the client requests MotivatedSteps to reschedule with regard to the planned time of the session and is clarified within the below.


Before 24hours of planned time – No rescheduling charges.

Within 24hours of planned time – 200rs as rescheduling charge.


Cancellation By The User

The client can cancel the session and claim a discount in one of the two implies offered:


Before 24hours of planned time – 50% of booking sum refund.

Within 24hours of planned time – No refund.

For sessions cancelled at slightest 24 hours in progress, at the time of cancellation, the client has three options:


Cancellation by MotivatedSteps Expert

If the session is cancelled by the MotivatedSteps master, the client will get a session credit on their account on the MotivatedSteps stage, in any case of the time at which the cancellation was done.

This session credit can be utilized inside the legitimacy period to:


Session Postponed/ Specialized Issues

If, due to an unforeseeable reason from MotivatedSteps’s conclusion, a booked session isn't completed in its aggregate by the MotivatedSteps master, the client will be given a fractional discount or a session discount to compensate for the misplaced session time.

The remuneration will be chosen on how much session time is misplaced and is sketched out within the below.


Issue after completion of 70% of session – 20% refund

Issue after completion of 30%-70% of session – 50% refund

Issue some time recently completion of 30% of session – Full refund


The client will get a session credit on their account on the MotivatedSteps stage. This session credit can be utilized inside the legitimacy period to book a session with the same expert.