Refund and Cancellation Policy
- All appropriate installments ought to be made earlier to profiting MotivatedSteps services.
- The user’s session booking(s) will not be affirmed till the installment is gotten by MotivatedSteps.
- If you're getting to our administrations through a third-party or your association, past any sessions that may well be advertised to you as portion of MotivatedSteps’s affiliation together with your association, the user’s session booking(s) will not be affirmed till the installment is gotten by MotivatedSteps.
- All buys lapse one year from the date of purchase.
- For person clients, the charge per session is subordinate on the chosen mental wellness master and is comprehensive of benefit tax.
- For clients who are getting to sessions through their association, past their included sessions, the charge per session is subordinate on the chosen mental wellness master and is comprehensive of benefit tax.
Cancellation, Reschedule and Refund
As an internet psychological wellness stage, MotivatedSteps endeavors to supply the client with the finest conceivable benefit in arrange to boost client fulfilment. Keeping that in intellect, MotivatedSteps’s cancellation and discount approach guarantees the most elevated conceivable adaptability for the user.
The client has the adaptability to
- Reschedule the session
- Cancel the session
- Claim a discount on the cancelled session
Reschedule by the User
MotivatedSteps gives the client with the adaptability to reschedule their sessions to a afterward time.
Any rescheduling ask will be handled based on the time at which the client requests MotivatedSteps to reschedule with regard to the planned time of the session and is clarified within the below.
Before 24hours of planned time – No rescheduling charges.
Within 24hours of planned time – 200rs as rescheduling charge.
Cancellation By The User
The client can cancel the session and claim a discount in one of the two implies offered:
- Session Refund
- disclosure is required by law;
Before 24hours of planned time – 50% of booking sum refund.
Within 24hours of planned time – No refund.
For sessions cancelled at slightest 24 hours in progress, at the time of cancellation, the client has three options:
- Book a modern session at the time of the cancellation with the same expert;
- Take a session credit on the user’s account on the MotivatedSteps stage.
- This session credit can be utilized inside the legitimacy period to book a session with the same expert;
- Take a discount back to the user’s unique strategy of instalment, in cases where the client has made a instalment for the session All cash discounts will be prepared inside two days.
- If you don't mind note that, depending on the bank, it might take longer for the sum to urge credited to your account.
Cancellation by MotivatedSteps Expert
If the session is cancelled by the MotivatedSteps master, the client will get a session credit on their account on the MotivatedSteps stage, in any case of the time at which the cancellation was done.
This session credit can be utilized inside the legitimacy period to:
- Book a session with the same master inside the legitimacy period
- Claim a cash discount for this session credit inside the legitimacy period, in the event that the client made a instalment to book the session
Session Postponed/ Specialized Issues
If, due to an unforeseeable reason from MotivatedSteps’s conclusion, a booked session isn't completed in its aggregate by the MotivatedSteps master, the client will be given a fractional discount or a session discount to compensate for the misplaced session time.
The remuneration will be chosen on how much session time is misplaced and is sketched out within the below.
Issue after completion of 70% of session – 20% refund
Issue after completion of 30%-70% of session – 50% refund
Issue some time recently completion of 30% of session – Full refund
The client will get a session credit on their account on the MotivatedSteps stage. This session credit can be utilized inside the legitimacy period to book a session with the same expert.